Privacy Policy

1. Background

I take your privacy seriously and am committed to protecting your personal data.

This Privacy Policy explains how I collect, use, store, and protect information about visitors to www.lauracapindale.com, and clients and contacts who engage my coaching, HR consultancy, and related professional services.

I will only ever collect and use your personal data in ways that are lawful, fair, and transparent and I will never sell or share it without your consent.

By using this website or engaging my services, you accept this Privacy Policy.

2. About Me

Name: Laura Capindale (Sole Trader)
Address: Linnaeus, Church Lane, Sudbrooke, Lincoln, LN2 2QH
Email: hello@lauracapindale.com
Telephone: 07403 808404
ICO Registration: ZB445179

If you'd like to access, amend, or delete any personal information I hold about you, please get in touch using the details above.

3. What This Policy Covers

This Policy applies to data collected through my website, emails, forms, social media, and other online interactions, as well as data shared with me in the course of delivering coaching, HR consultancy, mentoring, or training.

My website may contain links to external sites. I'm not responsible for the privacy practices of those websites - please check their policies before sharing any personal information.

4. What Is Personal Data?

Personal data is any information that can identify you, directly or indirectly such as your name, email address, phone number, job title, or organisation. It also includes notes or communications from coaching or HR sessions that relate to you as an identifiable person.

5. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

Access the personal data I hold about you
Request correction of inaccurate or incomplete data
Request deletion ("the right to be forgotten")
Restrict or object to processing
Request transfer of your data to another provider
Withdraw consent at any time

I'll always respond promptly to your requests. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

6. What Data I Collect

Website visitors Name, email, and contact details submitted via forms; IP address and usage information via cookies or analytics; communication preferences.

Coaching and consultancy clients Contact information; employment details where relevant; coaching or mentoring notes and session records; personality or behavioural assessments (e.g. DISC, mBIT, or NLP-related profiling, where used); payment and invoicing details; feedback or communications shared during our engagement.

I do not collect sensitive personal data (such as health or religious information) unless it's necessary for our agreed work — and if so, I'll always ask for your explicit consent first.

7. How I Collect Data

I collect data when you visit my website or engage with me on social media, enquire about or sign up for my services, enter into a coaching or consultancy agreement, attend events or workshops, or provide feedback or respond to surveys.

I may also receive information from trusted third parties (such as referral partners or payment processors) where you have given consent or initiated the contact.

8. How I Use Your Personal Data

I process personal data to deliver my coaching, HR consultancy, and related services; communicate with you about sessions, contracts, or invoices; maintain business records and meet legal or financial obligations; improve my website and services; and send marketing communications where you've opted in.

Lawful bases for processing:

Contractual necessity — to deliver the services you've engaged me for
Legitimate interests — to manage client relationships and respond to enquiries
Consent — for marketing, or sensitive data used in coaching
Legal obligation — to meet record-keeping or accounting requirements

9. Marketing and Communications

With your consent, I may contact you with updates, insights, or offers related to coaching, HR, or leadership. You can withdraw consent at any time by clicking "unsubscribe" in any email, or by emailing hello@lauracapindale.com with "unsubscribe" in the subject line.

I will never sell or share your data with third parties for their marketing purposes.

10. Data Storage and Security

Your personal data is stored securely within the UK using encrypted systems and trusted cloud providers including Microsoft 365, Google, and Wix. I take appropriate steps to protect your data, including restricted access, password protection, two-factor authentication, and regular secure back-ups.

Coaching notes are typically retained for up to three years after your engagement ends, unless you request earlier deletion.

11. Sharing Your Data

I do not sell or rent your data. I may share it with trusted associates or subcontractors who help deliver services, professional service providers such as accountants or insurers, or law enforcement where legally required. All third parties are bound by confidentiality and data processing agreements.

12. International Transfers

I primarily store and process data within the UK. Where I use service providers based outside the UK, I ensure appropriate safeguards are in place in line with UK ICO guidance.

13. Cookies

My website uses cookies and analytics tools to improve your experience. You can manage or disable cookies through your browser settings. See my Cookie Policy for full details.

14. How Long I Keep Your Data

Client contracts and billing records — 6 years (to meet tax obligations)
Coaching or consultancy notes — up to 3 years
Marketing contact data — until you withdraw consent or unsubscribe

15. Your Choices

You can exercise your data rights at any time by emailing hello@lauracapindale.com. I'll respond within one month in line with data protection law.

16. Changes to This Policy

I may update this Policy from time to time. The latest version will always be available on this website.

17. Contact

For any questions, concerns, or complaints about this Policy or how I handle your data, please contact me at hello@lauracapindale.com.